About Eşarj and Agreement

Eşarj is a company that establishes and manages charging stations for electric vehicles within the borders of the Republic of Türkiye as a charging network operator pursuant to the license it has obtained under the Charging Service Regulation (the "Regulation") published in the Official Gazette dated 02.04.2022 and numbered 31797.

This Membership Agreement, which is concluded in order for the electric vehicle user to obtain the charging service with certain advantages, has the same meaning as the "Loyalty Agreement" regulated in Article 29 of the Regulation.

Legal Information About Eşarj and its Contact Addresses :

Trade Name: Eşarj Elektrikli Araçlar Şarj Sistemleri A.Ş.

Address: Bağlarbaşı Mahallesi, Refahevler Sk. Enerjisa Apt. No: 2/1/1 Maltepe İstanbul

Tax Office: Küçükyalı Tax Office

Tax Number: 8380427892

MERSIS Number: 0838-0427-8920-0012

REM Address: esarj@hs03.kep.tr

E-mail address: info@esarj.com

Call Center: 444 83 03

Entry into force of the Agreement

The Member are deemed to have applied for membership and accepted the content of this Preliminary Information when he/she completes the steps regarding the membership application in the mobile application platform, and when they check the box next to the phrase "I accept the Membership Agreement" and click the last button necessary to become a member. With this acceptance, the relevant applicant is deemed to have gained the title of "Member".

Basic Qualities of the Service

Eşarj offers services to the Members allowing them to charge their electric vehicles at Eşarj's station network. While receiving the Service, the Member may use Eşarj's mobile application as well as Eşarj Card (RFID Card) and/or other methods that may be offered to him/her according to Eşarj's current practices.

Tariff and Payment Systems

Charging service unit prices and discount rates are available on Eşarj's website and mobile application. Eşarj reserves the right to change the charging service unit prices and discount rates unilaterally.

Charging service unit price may be applied to the Member with a discount in accordance with the provisions of the relevant legislation and EMRA decisions.

The charging service price is calculated by multiplying the unit price determined in TL/kWh including all taxes by the amount of kWh energy supplied to the vehicle.

Eşarj may offer one or more of different payment systems to be used by the Member. If more than one system is offered, the Member may select the system of his/her own choice.

In cases where the payment system is a credit card, the service fee payment is made through the payment institution with the credit/debit card provided by the Member in the payment section of the website or mobile application.

If a fee is charged within the scope of the reservation service offered to the user, this fee will be refunded after the user receives the charging service within the scope of the relevant reservation.

Notification of Requests and Complaints

The Member may notify his/her requests and complaints by using the communication channels listed above.

Right of Withdrawal and Termination

The MEMBER may withdraw from the Agreement within 14 days from the effective date of the Agreement, provided that he/she has not yet benefited from the Services subject to the Agreement, with the Withdrawal Form attached to the Agreement to be delivered to Eşarj through any of the communication channels written above or with a clear written statement stating his/her decision to withdraw.

After the expiry of the withdrawal period, the Member has the right, at its sole discretion, to terminate his/her membership and this Agreement at any time, without giving any reason and without paying any compensation, without prejudice to his/her responsibility to pay all debts to Eşarj, and stop receiving Services.

Eşarj has the right, at its sole discretion, to terminate the Member's membership with Eşarj and the Agreement and stop providing Services to the Member at any time, without giving any reason and without paying any compensation.

Disputes

Turkish Law shall govern the implementation and interpretation of this Agreement and the legal relations arising within the scope of this Agreement, and Istanbul (Çağlayan) Courts and Enforcement Offices are authorized in case of any dispute arising or to arise within and/or in connection with this Agreement in respect of the Members not covered by the Law on the Protection of the Consumers No. 6502. For Members within the scope of the Law on the Protection of the Consumers No. 6502, the Consumer Arbitration Committee or the Consumer Court in places, where the Member's residence is located, shall be authorized to resolve legal disputes based on the amount of the dispute.

This preliminary information form is an integral part and annex of the Agreement.